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We’re available 8 hours a day, 5 days a week to answer your questions. You can call us anytime between 9am – 5pm Monday to Friday (QLD time) and we will do our best to help you.
07 5599 3800
Suite 215, The Strand
72-80 Marine Parade
Coolangatta QLD 4225
PO Box 928, Coolangatta, QLD 4225
Frequently Asked Questions
How do I exchange my Grom’s rashie if it is the wrong size and/or is damaged?
Please note that the rash shirt will be worn OVER THE TOP of whatever wetsuit or swimming items the participant will wear at the beach.
The size of a rash shirt is adaptable; similar to a T-shirt it can be worn tight, regular fitting or loose and still function correctly. Noting this, please consider these acceptable sizing variations before opting to return the item.
After considering the above participants need to email SurfGromsReturns@ripcurl.com.au
- Participants requesting a return for size exchange will need to provide the following information: order number, written reason for return, desired exchange, contact phone number, Photo of the item if damaged.
- A Rip Curl representative may contact you to determine options.
- Once the Rip Curl representative has determined the item needs to be returned the recipient will receive a RAN template with their individual RA number via email. The Participant then follows directions on the RAN document. A new item is then sent out to the recipient.